We want you to be completely satisfied with IgnouPass. This policy outlines the circumstances under which refunds are granted and how to request one.
Eligible for Refund
You purchased a subscription but were unable to access any content due to a technical issue on our end.
You were charged more than once for the same subscription (duplicate charge).
Your payment was deducted but your subscription was not activated within 24 hours.
Not Eligible for Refund
You changed your mind after accessing the content.
You purchased the wrong plan or semester.
You did not use the platform during the subscription period.
Partial refunds for partially used subscription periods.
Processing Time
Approved refunds are processed within 5–7 business days. The amount is returned to the original payment method (UPI, credit/debit card, net banking) used at the time of purchase.
How to Request a Refund
1Email us at support@ignoupass.com with the subject line "Refund Request".
2Include your registered email address and Razorpay payment ID (found in your payment confirmation email).
3Briefly describe the reason for your refund request.
4Our team will review your request and respond within 2 business days.